{"id":1965,"date":"2024-04-19T14:06:11","date_gmt":"2024-04-19T13:06:11","guid":{"rendered":"https:\/\/www.teambliss.nl\/en\/?post_type=case&#038;p=1965"},"modified":"2024-06-24T18:52:18","modified_gmt":"2024-06-24T17:52:18","slug":"process-insight-of-bkr-at-rabobank","status":"publish","type":"case","link":"https:\/\/www.teambliss.nl\/en\/cases\/process-insight-of-bkr-at-rabobank\/","title":{"rendered":"Process insight of BKR at Rabobank"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">Urgency and goal<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The BKR (Credit Registration Office) keeps track of who has loans and credits. If you have a loan or credit, your lender is legally obliged to report this to the BKR. When you apply for a loan, lenders (such as banks) are legally required to check if you are listed with the BKR. This helps them assess whether you can afford the loan. However the Operations &amp; Chain Support department at Rabobank needed more capacity to handle the current developments and growth of projects within the Rabobank.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">The approach and our role<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Bliss&#8217;er Billy Stuger started working at Rabobank as a process manager. &#8220;I worked within the Data Quality &amp; Projects and BKR departments as a focus area&#8221;. Throughout the year, I ran various projects for them. I also supported bank-wide initiatives such as the Complaint Tool implementation, Future Fit, and CRA implementation.&#8221; The team works Agile\/Scrum, and Billy had a delivery moment every two weeks.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">&#8220;Billy&#8217;s strength lies in allowing things to flow. He is flexible and adapts to the situation, and thanks to his humor, he can also put things into perspective well.&#8221;<\/p>\n<cite>Wendy Otten | Team Lead Process Management Rabobank<\/cite><\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\">Key deliverables <\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Mapped and outlined BKR processes for implementation in Aris<\/li>\n\n\n\n<li>BKR annual plan 2024<\/li>\n\n\n\n<li>Complaint Tool implementation OKS<\/li>\n\n\n\n<li>Foundation BKR process and methodology card<\/li>\n\n\n\n<li>Various data quality projects<\/li>\n\n\n\n<li>Training and education of employees for rebranding<\/li>\n\n\n\n<li>Aftercare planning<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Results<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Mapping the BKR processes has revealed various improvements that also have been included in the 2024 annual plan. As a result, Process Management and BKR now have a roadmap to implement improvements over the coming year to save FTEs and increase quality.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Read more about other Bliss*ers on assignment? Click <a href=\"https:\/\/www.teambliss.nl\/en\/cases\/support-in-coordinating-the-covid-19-control-efforts-at-lccb\/\">here for Zamani&#8217;s case coordinating the Covid-19 control efforts at LCCB<\/a><\/em><\/p>\n","protected":false},"featured_media":1299,"template":"","case_genre":[24],"case_expertise":[19],"class_list":["post-1965","case","type-case","status-publish","has-post-thumbnail","hentry","case_genre-process-manager","case_expertise-business-improvement"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.teambliss.nl\/en\/wp-json\/wp\/v2\/case\/1965","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.teambliss.nl\/en\/wp-json\/wp\/v2\/case"}],"about":[{"href":"https:\/\/www.teambliss.nl\/en\/wp-json\/wp\/v2\/types\/case"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.teambliss.nl\/en\/wp-json\/wp\/v2\/media\/1299"}],"wp:attachment":[{"href":"https:\/\/www.teambliss.nl\/en\/wp-json\/wp\/v2\/media?parent=1965"}],"wp:term":[{"taxonomy":"case_genre","embeddable":true,"href":"https:\/\/www.teambliss.nl\/en\/wp-json\/wp\/v2\/case_genre?post=1965"},{"taxonomy":"case_expertise","embeddable":true,"href":"https:\/\/www.teambliss.nl\/en\/wp-json\/wp\/v2\/case_expertise?post=1965"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}